Returns & Refunds Policy

At ClearCycle, we want you to shop with confidence. We carefully inspect, grade and describe every item as accurately as possible, and we're committed to resolving any issues quickly and fairly.

Your Right to Cancel

If you've purchased an item online, you have the right to cancel your order within 14 days of receiving it.

To exercise your right to cancel, please contact us within 14 days of delivery. Once your cancellation has been confirmed, you must return the item to us within a further 14 days.

Items should be returned in the same condition they were received, with all accessories, manuals and original packaging where reasonably possible.

Unless the item is faulty or we've made an error, the cost of returning the item is the customer's responsibility.

Once your returned item has been received and inspected, your refund will be processed to your original payment method.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, develops a fault, or is not as described, please contact us as soon as possible.

We'll work with you to resolve the issue and may offer:

  • A replacement (where available)

  • A repair (where appropriate)

  • A partial refund

  • A full refund

Where an item is confirmed to be faulty or not as described, we'll also reimburse reasonable return postage costs where applicable.

Graded & Returned Goods

Many of the products we sell are customer returns, surplus stock, refurbished items or ex-display products.

Each product listing includes a description of the item's condition and, where applicable, details of any cosmetic marks, missing accessories or known defects.

Please read the product description and view all available photographs before purchasing.

Any wear, damage or missing parts that have been clearly described or shown in the listing do not constitute a fault and are not grounds for claiming that the item is "not as described".

Collection Orders

Items collected from our warehouse are still covered by your statutory consumer rights where applicable.

Collection appointments must be booked in advance using our online booking system.

Refund Processing

Approved refunds are normally processed within 5 working days of receiving the returned goods, although they may take a little longer to appear in your account depending on your payment provider.

Need to Return an Item?

If you need to arrange a return or have any questions about your order, please contact our Customer Experience team before sending any items back. We'll guide you through the process and provide the appropriate return instructions.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.